It is recommended for ReFa rollers to be used together with ReFa products as we are unable to guarantee that alternative skincare will not tarnish or damage the roller’s platinum coating.
Please note that we are unable to guarantee the authenticity of products purchased outside of official retail outlets and store locations.
Any available warranties will not be applicable to products purchased outside of official retail outlets and store locations.
Yes. This device may be used on with or without make up on the skin. After use, be sure to clean the device first with a soft cloth and then gently wipe it over again with the supplied Cleaning Cloth.
Yes. However, the rollers are designed to deliver microcurrent* only when rollers and other hand are simultaneously in contact with the skin. Thus, for the best result, we recommend using it on bare skin.
*Microcurrent is akin to an extremely mild natural and biological electrical current. You will not feel any stinging or tingling sensation.
The solar panel captures sunlight or artificial light and generates microcurrent*. It does not serve a charging or storage function. Please use in a well-lit environment.
*Microcurrent is akin to an extremely mild biological electrical current. You will not feel any stinging or tingling sensation.
We advise using non-alcoholic wet wipes to clean the roller after each use, followed by drying with the cleaning cloth that comes with the product.
Most of the beauty rollers meet JIS IPX7 waterproof standards. However, kindly refer to product details on the packaging for more information.
Rollers should not be used during this period. Also, we highly recommend 3 months after breastfeeding and a consultation with your doctor before starting the use of device.
Do not use the device directly over any mucus membrane, wounds, injured areas, inflamed skin, areas of excessive sunburn, or any other part of the skin where you are experiencing irritation or skin problems.
People who have allergic reactions to jewellery should not use it. If you have had allergic reactions to metals other than precious metals, try it in an inconspicuous area to confirm that no abnormal reaction occurs. If your skin does not react negatively, you may continue to use it.
Yes, it can be carried on board most airplanes. However, some airlines may have different regulations, please check with respective airlines or airport security in advance.
You can start shopping by browsing through our product categories here.
To add item(s) into your shopping bag, select the quantity you wish to purchase and click “Add to cart”. The item(s) will appear in your Shopping cart.
Click “Continue Shopping” to browse the online store for other items or “Check Out” to fill in your delivery and payment information.
Once your order has been placed, you will receive 2 emails: one confirmation email with your order details and one payment confirmation email from Paypal. If you have questions about your order, you may contact our team with your order number.
Once payment has been processed, you will not be able to modify or cancel your order. Therefore, it is important to check your order before clicking on “Confirm Order”.
- Mastercard - Visa - AMEX - Shopify Pay - Apple Pay - Google Pay
To safeguard your security, we do not store credit card details.
Item(s) will be shipped out between 3-7 working days after placing your order.
We only deliver within Singapore. For international shipping, kindly email us at firstname.lastname@example.org
Once payment has been processed, you will not be able to modify your order details. If you need to update your shipping address after payment, please email us at email@example.com
Delivery driver will wait no more than 10 minutes. Additional waiting charges may incur, ie. $5 for every 15 minutes.
Delivery comes with 1-time redelivery attempt. Please ensure someone is present at the shipping address. Additional redelivery charges may incur.
Re-attempt to deliver due to unsuccessful delivery : S$7.00 per trip Additional Surcharge for Tuas and Sentosa Island addresses : S$10.00
WARRANTY & RETURNS
All items sold are final and non-exchangeable nor refundable.
You do not need to register for warranty. Kindly retain your original purchase receipt/email confirmation and warranty card that comes together with the product.
All ReFa devices come with a 1-year warranty against defects due to faulty workmanship. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse, or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.
Warranty is only valid for purchase(s) from refa.com.sg and authorised retailers in Singapore.
We always ensure our products are delivered in good condition. In cases whereby the item is defective (by the manufacturer), please inform us at firstname.lastname@example.org within 1 day after the delivery. Follow-up measures will be taken, subject to investigation.
Kindly email us at email@example.com with details on the condition of your product. We will get in touch with you shortly to advise on the next step.
We do not cover warranty for purchases outside Singapore. For repair issues, kindly drop us an email us at firstname.lastname@example.org. We will get in touch with you shortly to advise on the next step.