FAQ

HOW TO PLACE AN ORDER?

1. START SHOPPING

You can start shopping by browsing through the product categories.

To add items into your shopping bag, select the quantity you wish to purchase and click “Add to cart”. The item(s) will appear in your Shopping cart.

Click “Continue Shopping” to browse the online store for other items or “Check Out” to fill in your delivery and payment information. Do note that you’re unable to cancel or modify your order once payment has been processed successfully.

Once your order has been placed, you will receive a confirmation email with your order details and order number. If you have questions about your order, you may contact our team with your order number.

2. CAN I CANCEL OR MODIFY MY ORDER AFTER PAYMENT?

Once payment has been processed, you will be unable to modify or cancel your order. Therefore, it is important to check your order before you clicking on “Confirm Order”.

3. WHAT IS THE PROCESSING TIME AFTER THE ORDER HAS BEEN PLACED?

All orders received will be processed within 3 working days and delivered within 5 working days.

4. WHAT MODES OF PAYMENT DOES THE ReFa E-STORE ACCEPT?

  • Paypal
  • Mastercard
  • Visa
  • AMEX

5. DELIVERY CHARGES & SCHEDULE

ReFa e-store will only accept and deliver orders within Mainland Singapore.

5.1 DELIVERY CHARGES

CONDITION DELIVERY CHARGES (inclusive of GST)
Nett purchases below S$300 S$7.00
Nett purchases above S$300 FREE Delivery
Re-attempt to deliver due to unsuccessful delivery S$7.00 per trip
Additional Surcharge for Sentosa Island addresses S$10.00

5.2 DELIVERY SCHEDULE

DELIVERY DAY (excluding Sundays & Public Holidays) DELIVERY TIME (subject to availability)
3-5 working days upon confirmation of orders 9 a.m. – 1 p.m
2 p.m. – 6 p.m
6 p.m. – 10 p.m

 

All orders submitted after 6 pm will be processed on the following day.

 

5.3 HOW MUCH WAITING TIME IS ALLOWED/ACCEPTABLE DURING A DELIVERY AT THE SHIPPING ADDRESS?

No more than 10 minutes waiting time is allowed and additional Charges will incur i.e. Additional $5 for every block of 15 minutes waiting time.

5.4 WHAT IF I MISS A DELIVERY?

Delivery comes with 1-time re delivery attempt. So, please ensure someone is present at the shipping address.

6. HOW DO I MAKE AN EXCHANGE, RETURN & REFUND?

All sales are final and there will be no refunds for all products.

7. WARRANTY

All ReFa devices come with a 1 year warranty against defects due to faulty workmanship. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

8. WHAT IF THE ITEM DELIVERED IS DEFECTIVE?

In case the item is defective (by the manufacture), please do inform us at contact@mtg-sg.com within 1 day after the delivery. Follow-up measures will be taken, subject to investigation.

 

PRODUCT FAQ:

1. CAN I USE A ReFa ROLLER WITH OTHER PRODUCTS?

It is recommended for ReFa rollers to be used in conjunction with ReFa products as we are unable to guarantee that alternative skincare will not tarnish or damage the roller’s platinum coating.

2. AUTHENTICITY

Please note that we are unable to guarantee the authenticity of products purchased outside of official retail outlets and store locations.

Any available warranties will not be applicable to products purchased outside of official retail outlets and store locations.

3. CAN THIS PRODUCT BE USED OVER MAKE-UP?

Yes. This device may be used on with or without make up on the skin. After use, be sure to clean the device first with a soft cloth and then gently wipe it over again with the supplied Cleaning Cloth.

4. CAN THIS PRODUCT BE USED OVER CLOTHING?

Yes. However, the device is designed to deliver microcurrent* only when rollers and other hand are simultaneously in contact with the skin. Thus, for the best result, we recommend using it on bare skin.

*Microcurrent is akin to an extremely mild natural and biological electrical current. You will not feel any stinging or tingling sensation.

5. WHAT IS THE PURPOSE OF THE SOLAR PANEL?

The solar panel captures sunlight or artificial light and generates microcurrent*. It does not serve a charging or storage function. Please use in a well-lit environment.
*Microcurrent is akin to an extremely mild biological electrical current. You will not feel any stinging or tingling sensation.

6. ARE THERE ANY PROBLEMS WITH USING THIS DEVICE DURING PREGNANCY OR IMMEDIATELY AFTER CHILDBIRTH?

This device should not be used during pregnancy. Also, we highly recommend waiting till 3 months after breastfeeding and consulting your doctor before starting the use of this device.

7. ARE THERE ANY LOCATIONS WHERE I SHOULD NOT USE THIS DEVICE?

Do not use the device directly over any mucus membrane, wounds, injured areas, inflamed skin, areas of excessive sunburn, or any other part of the skin where you are experiencing irritation or skin problems.